Payment Policy
This Payment Policy explains how payments are processed on Hurdex, the accepted payment methods, and what customers can expect during and after placing an order. Hurdex specializes in mugs designed for everyday use, and this policy ensures transparency, security, and a reliable checkout experience.
Accepted Payment Method
Hurdex accepts payments through PayPal, a widely used and secure payment platform.
Customers can complete their purchase using their PayPal account.
All payments must be completed online at checkout. We do not accept cash, checks, or offline payment methods.
Currency and Charges
All prices on the Hurdex website are displayed in United States Dollars (USD).
We offer free shipping on all orders, and there are no hidden charges.
Any applicable taxes are calculated and clearly displayed at checkout before payment confirmation.
PayPal-related fees, if any, are handled directly by PayPal according to their terms.
Payment Authorization
When an order is placed, payment is authorized instantly through PayPal.
Orders are processed only after successful payment confirmation.
If a transaction fails due to insufficient funds, account restrictions, or technical issues, the order will not be completed and must be retried.
Payment Security
All transactions are processed through PayPal’s secure system using encryption and fraud protection technologies.
Hurdex does not store or access customers’ financial details, including PayPal credentials or card information.
Order Confirmation
After successful payment, customers receive an order confirmation email including:
- Order number
- Purchased items
- Billing and shipping details
- Total amount paid
- Tracking Number
- Estimated processing and delivery time
If confirmation is not received, customers should contact support.
Failed or Incomplete Payments
If a PayPal payment is declined or interrupted, the order will not be processed.
Hurdex does not reserve items for unpaid orders. Customers may place a new order once the issue is resolved.
Billing Information Accuracy
Customers are responsible for ensuring their PayPal and billing details are accurate.
Hurdex is not responsible for delays caused by incorrect information or PayPal account issues.
Payment Review and Verification
Some transactions may be reviewed by PayPal for security reasons.
In certain cases, we may request additional information to verify the order. This helps prevent unauthorized transactions.
Cancellations and Refunds
Orders can be canceled only before they are shipped.
Once shipped, cancellations are not possible.
Approved refunds are issued to the original PayPal account and are processed within 7 business days after approval or after receiving returned items, according to our Return Policy.
Duplicate or Excess Payments
If a duplicate charge occurs, Hurdex will verify and refund the extra amount.
Customers should contact support with transaction details for quick resolution.
Taxes
Applicable taxes are calculated at checkout based on the shipping address.
The final total is clearly displayed before payment confirmation.
Payment Disputes and Chargebacks
Customers are encouraged to contact Hurdex support before opening a PayPal dispute.
This helps resolve issues quickly and efficiently.
Fraud Prevention
Orders flagged for suspicious activity may be delayed, canceled, or refunded for security reasons.
These measures are taken to protect both customers and the business.
Updating Payment Method
We may update or change available payment methods at any time. Any changes to payment options will also be updated in our Payment Policy accordingly.
Contact Information
Business Name: Hurdex
Business Mail: support@hurdex.shop
Business Hours: Monday to Friday (9:00 AM to 5:00 PM)
Business Address: 8615 Old Seward Hwy, Anchorage Alaska 99515, United States