Hurdex White Porcelain Mug

Estimated Delivery Schedule

All orders at Hurdex are processed during our business hours, which are Monday to Friday, 9:00 AM to 5:00 PM (excluding public holidays).

Order Cut-off Time:
Orders placed before 5:00 PM on a business day are processed the same day. Orders placed after the cut-off time or on weekends/holidays are processed on the next business day.

Handling Time:
Orders are prepared and packed within 1–2 business days after order confirmation.

Transit Time:
Once shipped, delivery usually takes 5–8 business days, depending on your location and the shipping carrier.

Total Delivery Time:
The total estimated delivery time is 6–10 business days, calculated from the date the order is placed.

Please note that delivery times are estimates and may vary due to factors beyond our control.

Prices & Currency

All product prices on Hurdex are displayed in USD (United States Dollars).
Pricing and any applicable charges may vary depending on the customer’s location, shipping destination, and local regulations. All order details are presented to customers before the purchase is finalized.

Shipping Cost

At Hurdex, we provide free shipping on all orders. All applicable costs, if any, are clearly displayed at checkout to ensure full transparency.

Shipping Carriers / Shipping Method

We work with reliable shipping carriers to ensure safe and timely delivery of your apparel. The shipping method is selected based on efficiency and destination. Carrier details and tracking information are shared once the order is dispatched.

Product Condition & Responsibility

All products are carefully inspected and packed before shipment to ensure they leave our facility in good condition. Responsibility for the product transfers to the customer once the order is handed over to the shipping carrier. Any issues must be reported promptly after delivery.

Incorrect Address / Address Verification

Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect, incomplete, or invalid address is provided, delivery delays or returns may occur. Hurdex is not responsible for orders delivered to the wrong address due to customer error.

Address Modification

If you need to change your shipping address, please contact us as soon as possible after placing your order. Address changes can only be made before the order is processed or shipped. Once dispatched, address modifications are not possible.

Order Cancellation

Orders can be canceled only before processing begins.
Once an order has been processed or shipped, cancellation requests cannot be accepted. In such cases, customers must follow our Return and Refund Policy after delivery.

Tracking Updates

Once your order is shipped, you will receive a tracking link via email.
You can also track your order anytime through our Track Your Order page using your order details.

Lost or Damaged Products

If your order arrives damaged or if a package is lost during transit, please contact us immediately with your order number. We will review the case and assist with a replacement or refund according to our policy.

Delays or Exception

While we strive to meet estimated delivery timelines, delays may occur due to weather conditions, carrier issues, customs checks, or high seasonal demand. In such cases, we will keep you informed and provide updates as soon as possible.

Return Window

Customers may request a return within 30 days of receiving their order. Return requests submitted after this period may not be approved.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Original tags, labels, and packaging (If available)
• Item must not show signs of used or broked
• Proof of purchase (order confirmation or receipt) is required

Return Eligibility Criteria

Returns will be accepted only if the product meets the eligibility requirements stated above. Hurdex reserves the right to decline returns that do not meet these conditions.

How to Initiate a Return

To initiate a return, please contact our support team during business hours with the following details:

• Order number
• Reason for return
• Clear photos of the mug (if applicable)

Our team will review the request and provide further instructions.

Return Procedure

Once your return request is approved, you will receive step-by-step instructions on how to return the item. Items returned without prior approval may not be accepted.

Return Label

Customers are responsible for arranging their own return shipping label unless the return is due to a damaged, defective, or incorrect item sent by us.

Return Shipping

• Customer responsibility: Change of mind or incorrect order placed by the customer
• Hurdex responsibility: Damaged, defective or incorrect item sent by us

We recommend using a trackable shipping service. Hurdex is not responsible for lost or damaged return shipments.

Return Method

All returns must be shipped using a secure and trackable shipping method. Hand-delivered or untracked returns are not accepted.

Restocking Fee

At this time, Hurdex does not charge a restocking fee for approved returns.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. Once verified, we will arrange a replacement or refund as applicable.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Broken or altered item
• Item returned without original tags

Exchanges

We accept exchanges. To request an exchange, please contact our support team first. Once the returned item is received and inspected, the replacement item will be dispatched. Exchange shipping costs may apply.

Change of Mind

Returns due to a change of mind are accepted within the 30 day return window. Return shipping costs for such returns are the customer’s responsibility.

Refunds

Approved refunds are issued after the returned item is received and inspected. Once approved, the refund is processed within 7 business days, and the amount is returned to the original payment method used at checkout. Processing times may vary depending on the bank or payment provider. In some cases, we may also confirm with the customer where they would prefer the refund to be directed.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

1. Check with your bank or payment provider
2. Allow additional processing time
3. Contact our support team for assistance