FAQs

Q: What products do you sell?
A: We offer a selection of mugs designed for coffee, tea, and everyday use, focusing on comfort, simplicity, and modern style.

Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders with no hidden charges.

Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. Total Delivery time is 6–10 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to follow your delivery.

Q: What is your return and refund policy?
A: We offer a 30-day return window from the date of delivery. Items must be unused and in their original condition. Once your return is received and reviewed, refunds are processed within 7 business days. The time for the amount to reflect may vary depending on your payment provider.

Q: What if I receive a damaged or incorrect item?
A: If your item arrives damaged or incorrect, please contact us with details and images. We will review the issue and assist you with a suitable solution.

Q: What payment methods do you accept?
A: We accept secure online payments with PayPal displayed at checkout.

Q: How can I contact customer support?
A: You can contact us via email for any questions or support. Our team is available during business hours and aims to respond promptly.

Contact Information

Business Name: Hurdex
Business Mail: support@hurdex.shop
Business Hours: Monday to Friday (9:00 AM to 5:00 PM)
Business Address: 8615 Old Seward Hwy, Anchorage Alaska 99515, United States