Welcome to the Hurdex Help Center. Below you’ll find answers to our most common customer questions. If you need additional assistance, feel free to contact us at support@hurdex.store.

Ordering & Payments

Q: How do I place an order?
A: Simply browse our collection, choose your size and color, and click “Add to Cart.” Proceed to checkout and complete your purchase using our secure payment system.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as PayPal and other secure payment options offered at checkout.

Q: Can I cancel or modify my order?
A: To cancel or modify an order, please email support@hurdex.store within 12 hours of placing it. Once an order is processed or shipped, changes may not be possible.

Shipping & Delivery

Q: How long does delivery take?
A: Total delivery time is 4–9 business days, which includes:

  • Handling Time: 1–3 business days
  • Transit Time: 3–6 business days
    (Excludes weekends and public holidays)

Q: What shipping carriers do you use?
A: We partner with reliable carriers such as FedEx, DHL, USPS, and others, depending on your location and service availability.

Q: Do you ship internationally?
A: Currently, we only ship within the United States due to logistical and regulatory constraints.

Q: How much is shipping?
A: We charge a flat rate of $12.00 USD per order, regardless of the number of items or destination within the U.S.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can monitor delivery progress directly on the courier’s website.

Returns & Exchanges

Q: What is your return policy?
A: You may return eligible items within 14 days of delivery, provided they are:

  • Unworn and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Please visit our [Return & Refund Policy] for full details.

Q: How do I initiate a return?
A: Contact our support team or visit our Returns Portal to start the process. You must ship the item back within 7 days of receiving return approval.

Q: Who covers return shipping costs?
A: Return shipping costs are the responsibility of the customer. We recommend using a trackable courier service.

Q: Do you offer exchanges?
A: We do not offer direct exchanges at this time. Please return the original item and place a new order for the desired product.

Product & Fit

Q: How do I choose the right size?
A: Each product page includes detailed sizing information to help you find the best fit. If you’re unsure, feel free to contact us for personalized sizing support.

Q: Are your shoes true to size?
A: Most of our shoes run true to size, but fit may vary slightly by style. We recommend reviewing the product-specific size guide before purchasing.

Customer Support

Q: How can I contact customer service?
A: You can reach us at support@hurdex.store. We respond to all inquiries within 24–48 business hours.

Q: Do you offer live chat support?
A: Yes, live chat is available on our website during regular business hours for quick assistance.

Q: Where is Hurdex based?
A: We are a U.S.-based online store, and all orders are shipped from trusted fulfillment centers within the United States.

Policies & Updates

Q: Where can I find your policies?
A: You can review our most current:

  • [Shipping Policy]
  • [Return & Refund Policy]
  • [Privacy Policy]
  • [Terms of Service]

We encourage all customers to review these policies before purchasing.