Last updated: August 01, 2025

Hurdex (“we”, “our”, “us”) operates this website and provides access to our products, content, tools, and related services (the “Services”) to offer a streamlined and trustworthy shopping experience to our customers. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our Services, including placing orders, browsing the site, or contacting our support.

This site is powered by WooCommerce, allowing us to deliver reliable, secure, and scalable eCommerce functionality. If there is any inconsistency between this Privacy Policy and our Terms of Service, the terms in this Privacy Policy apply specifically to your personal data collection and use.

By accessing or using our website or Services, you confirm that you have reviewed and agreed to the practices described in this Privacy Policy.

Personal Information We Collect

“Personal Information” refers to any data that can directly or indirectly identify you. It excludes information that has been anonymized or aggregated. The types of personal information we may collect or handle include:

  • Contact Information: Your name, email address, shipping/billing address, and phone number.
  • Payment Information: Credit/debit card details, payment method, and transaction records (processed securely via third-party providers like PayPal, Stripe, etc.).
  • Account Information: Login credentials, preferences, and settings if you choose to create an account.
  • Transaction Details: Items you browse, add to cart, purchase, return, or exchange.
  • Customer Support: Any messages, emails, or communications you send to us.
  • Device & Usage Data: IP address, browser info, device identifiers, OS, and user activity logs.
  • Cookies & Analytics: Data collected using cookies or tracking tools (refer to our Cookie Policy for details).

Sources of Personal Information

  • We gather your data from the following sources:
  • Directly from you when you interact with our Services or reach out to us.
  • Automatically via cookies, analytics services, and how your device engages with our site.
  • From service providers like payment gateways, shipping carriers, or WooCommerce plugins.
  • From third parties and marketing affiliates, where it is legally allowed.

How We Use Your Information

We may use your personal information for:

Service Fulfillment

  • Process and complete purchases
  • Maintain and support your account
  • Provide order and delivery notifications
  • Manage returns, refunds, and replacements
  • Personalize your browsing and shopping experience

Marketing & Advertising

  • Send marketing emails, texts, or advertisements (only with your permission when needed)
  • Display tailored ads based on your preferences and shopping activity

Security & Fraud Prevention

  • Verify user identity
  • Identify and stop fraudulent behavior
  • Safeguard accounts and our website platform

Legal Compliance

  • Comply with legal inquiries
  • Meet tax, bookkeeping, and other legal requirements

Sharing of Personal Information

We may disclose your personal data in these situations:

  • To WooCommerce and related services (like hosting, payments, and analytics)
  • To third-party vendors supporting operations (e.g., couriers, support systems)
  • To advertising partners for tailored marketing (when legally allowed)
  • To third parties with your consent (e.g., social logins, reviews)
  • For legal obligations, like law enforcement or regulatory matters
  • During business events such as mergers, asset sales, or acquisitions

Security and Retention

We follow industry-standard security practices to safeguard your data, though no method is entirely foolproof. Please avoid sharing sensitive details through unsecured channels like plain email.

We retain your personal data only as long as needed to:

  • Serve the purposes outlined in this policy
  • Manage and maintain your account
  • Meet legal and regulatory requirements
  • Address disputes or enforce our terms and policies

Children’s Privacy

Our Services are not designed for individuals below the legal age of majority. We do not knowingly gather personal information from anyone under 16 years old. If you suspect that a child has submitted personal data to us, please contact us so we can promptly delete it.

Your Rights and Choices

Depending on your jurisdiction, you may have the following data rights:

Access – Request to view the personal data we hold about you
Correction – Ask us to fix any incorrect or incomplete information
Deletion – Request removal of your personal data from our records
Portability – Receive your data in a readable, portable format
Opt-Out – Unsubscribe from marketing communications anytime
Non-Discrimination – Exercising your rights won’t affect your service

To exercise any of these rights, contact us at support@hurdex.store. We may need to verify your identity before fulfilling your request.

International Transfers

If you access our Services from outside the United States, please note that your data may be transferred to and processed in countries with different data protection laws. We rely on lawful safeguards, including Standard Contractual Clauses, to ensure your data is handled securely during international transfers.

Third-Party Links

Our website may include links to external third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our practices, services, or legal requirements. Any changes will be posted on this page with a new “Last updated” date.

Contact Information

Business Name: Hurdex
Business Email: support@hurdex.store
Phone Number: +1 (737)412-2154
Business Hours: 9AM to 5PM
Office Address: 2209 Hidden Meadow Ln, Houston, Texas 77089, USA