We’re Committed to a Hassle-Free Return Experience

At Hurdex, your satisfaction is our priority. If something isn’t right with your order, we’re here to resolve it. This policy details the terms and process for returning items and requesting refunds.

Return Window

You can request a return within 14 calendar days from the date your order was delivered.

Return Eligibility Criteria

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • All original tags and packaging must remain intact
  • Proof of purchase (order number or confirmation email) is required
  • Returns not meeting these terms may be declined.

Non-Returnable Items

The following items are not eligible for return:

  • Products returned without original packaging or tags
  • Items marked as final sale
  • Gift cards or promotional vouchers
  • Personalized or custom-made products
  • Items showing signs of wear, damage, or alteration

How to Initiate a Return

  • Locate your order number or confirmation email
  • Ensure items meet the return eligibility criteria
  • Visit our returns portal or contact customer support
  • Follow the provided instructions to generate a return label
  • Package the item securely with original tags and proof of purchase

Return Shipping Instructions

  • Customers are responsible for covering return shipping costs
  • We highly recommend using a trackable courier service
  • Approved returns must be shipped back within 7 days of authorization

Refund Process

  • Once we receive and inspect your return, you’ll be notified by email
  • If approved, your refund will be issued to the original payment method within 7 business days
  • Shipping charges are non-refundable unless the return is due to our error

Damaged, Defective, or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery
  • Provide your order number and photos of the issue
  • We will arrange a replacement or issue a full refund at no additional cost to you

Exchanges

  • We currently do not offer direct exchanges.
  • To exchange an item, please initiate a return for the original item and place a new order for the desired product.

Still Need Help?

For any questions or concerns related to returns, reach out to our support team at: support@hurdex.store
Response time: Within 24–48 business hours.

Returns Summary

  • Return Period: 14 days from delivery
  • Condition: Unused, with tags attached
  • Refund Time: 5–7 business days after approval
  • Return Shipping: Customer is responsible
  • Exceptions: Undergarments and sale items are non-returnable